Returns & Exchanges

HOW TO RETURN AN ITEM TO US

  1. We don't refund for change of mind, but to receive an online credit from us, send us an email to loulaaustralia@gmail.com with your order number and reason.
  2. Send your item back via traceable post and keeping a copy of your tracking number, as any missing parcels are the responsibility of the customer. 
  3. We don't provide a refund for your return postage cost, unless the error is ours for a fault such as wrong item or size sent to you by mistake or your style has a manufacturing fault with it. We will offer a replacement in these circumstances.
  4. Once your return has been delivered to our store and processed through our returns department, we will issue you with a credit via email which has no expiry date! You can use it at any time on our website.

Returns must be made within 14 days of the date you received your order. All returned item(s) must be unworn, unwashed, no stains, without smell of perfume/deodorant and with all tags attached. Loula Shoes reserves the right to deny returns that are received outside these conditions.

Please allow up to 5 business days for your return be processed from the date your return is received by us. Once your return has been processed, you will be notified via the email address you used to notify us. 

Before any items are sent back, please email us at loulaasutralia@gmail.com.

If you need to mail us back the items, our address is:

567 Chapel St, South Yarra VIC 3141

Faulty/Damaged Items:

Please contact us immediately if you believe an item you’ve received from an online order has arrived to you damaged or faulty. We will handle this issue with the highest of priority and care.